Strength Studio in Fort Worth, Texas

Reviews

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• Ben Gibbs

  Posted Oct, 22 2019

  Great atmosphere - one on one training tailored to my specific needs and goals. Clean, good layout, and the perfect environment to focus on strength training
• Thomas Lambert

  Posted Aug, 09 2019

  Poor, Poor customer service. Everything seemed to start out great; I stopped by asking for quotes on up front Paid In Full (PIF) packages. I was then referred to emailing the owner, Eric, for pricing. I was able to get the quote for the gym membership packages, but when I asked about personal training packages, I never received a reply back. I emailed the owner twice more to no avail. I never heard from these guys again. He more or less didn't care about my business because they were "close to capacity". It's a shame these guys don't care about new customers. Thanks for leaving me hanging.
  Response:
  Don't believe this guy; I never completed the online new member questionnaire because he never answered my questions thoroughly enough for me to WANT to become a member. Why would I fill out paperwork to become a new member, before I know that I want to be a member? That's like a dealership asking me to buy a car in order to test drive it. I was completely prepared to sign up had my questions been answered. The owner gave me DIFFERENT Paid In Full quotes for a gym membership then what are listed on the website; naturally I inquired about Paid In Full quotes for personal training. That's where the communication completely stopped. As in dead stop. I even gave him my schedule and asked if it would be a problem to schedule personal training within that time frame. I even told him that I was very interested in Platinum training when a spot became available. No communication at all. Never even attempted to answer me. Why would I fill anything out when these simple questions can't be answered? This is all documented on email. He would rather make excuses rather than own up to his poor customer service.

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